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Returns & Refunds

Last updated: 30 September 2026

Our products are ingestible health supplements. For your safety and the safety of other customers, we cannot resell products that have left our control unless they are sealed and unopened. This policy is written with that in mind. It follows the Electronic Communications and Transactions Act (ECTA) and the Consumer Protection Act (CPA), and it does not limit any right you have under those laws.

1. Please check your order on arrival

Check your parcel as soon as it arrives. Report any of the following within 7 days of delivery by emailing info@hdnexushealth.co.za with your order number and clear photos, including the batch number and expiry date on the label:

  • the parcel or product was damaged in transit;
  • the safety seal is broken, missing or has been tampered with;
  • the product is expired, or has less than 3 months until its expiry date;
  • you received the wrong product or quantity;
  • the product is visibly defective, for example discoloured, spoiled, contaminated or with the wrong contents.

If we confirm the problem, we will replace the product or give you a full refund, whichever you choose, and we will cover the return delivery cost.

2. Changed your mind: 7-day cooling-off period

Under section 44 of ECTA, you may cancel your order within 7 days of delivery, for any reason.

  • Products must be unopened, with the seal intact, and in their original packaging.
  • You pay the direct cost of returning the goods to us.
  • We will refund you within 30 days of cancellation, once we have received and checked the goods.

3. What we cannot accept

  • Opened or partly used products, unless the product was defective when it arrived (see section 1).
  • Change-of-mind returns more than 7 days after delivery.
  • Products that did not suit you, or did not give the results you hoped for. Results vary from person to person (see our Health Disclaimer).
  • Products damaged by incorrect storage (for example heat, moisture or direct sunlight), or used contrary to the label directions.
  • Products past their expiry date because of the time you have kept them.

4. Your legal rights

If a product has a genuine defect that could not reasonably have been spotted on delivery, you keep your rights under the Consumer Protection Act. Please contact us as soon as you notice it, and before the product's expiry date, with the batch number, photos and a description of the problem. Nothing in this policy excludes rights that the law does not allow to be excluded.

5. How to return an item

  1. Email info@hdnexushealth.co.za with your order number, the product, the reason, and photos. You can also log a return from your account on our website.
  2. We will reply within 2 working days with a return authorisation and the return address. Please do not send items back without one.
  3. Pack the items securely, include your order number, and use a trackable delivery method.
  4. Once we have checked the return, we will process your replacement or refund within the timeframes above, using your original payment method (EFT refunds are paid to the bank account you provide).

6. Unresolved complaints

If you are not satisfied with how we handled your return, you can contact the Consumer Goods and Services Ombud (www.cgso.org.za) or the National Consumer Commission (thencc.org.za).